ADASATEE Return Policy

At “Adasatee,” our mission is to ensure your complete satisfaction with our products and services. Below are the detailed terms and conditions for our Return and Replacement Policy:

Conditions for Return or Replacement

1.Notification Period: Notify us of your intention to return or replace a product within 14 days of receiving your order.

2.Product Condition: The item must be in its original condition, including the original seal, packaging, and without any signs of use.

3.Regional Restrictions:

•Returns are not accepted for purchases made in the US or Europe.

•Customers outside Kuwait must bear full shipping costs for returns to our main store in Kuwait.

4.Replacement Shipping Costs: If you request a product replacement, you will be responsible for covering the full shipping costs for the exchange.

How to Initiate a Return or Replacement

Follow these simple steps to start your return or replacement process:

1.Contact Us:

•Call our Customer Service team at +965 98818808 to request a return or replacement.

•Provide details about the product and select a convenient pickup or delivery location.

2.Parcel Collection: Our delivery team will collect the returned product from your specified location.

Refund Process and Timeline

1.Once your return is initiated, you will receive a confirmation email.

2.Allow 2-3 weeks from the retrieval date for the refunded amount to reflect in your account.

3.Processing time may vary depending on your issuing bank. For more details, please contact your bank directly.

Return and Replacement Timelines

•The retrieval process will begin within 24 hours of receiving your request.

•Refund or replacement timelines depend on the condition of the returned item and verification processes.

Legal Compliance

We adhere to all local consumer protection laws and regulations, ensuring a fair, transparent, and hassle-free experience for our customers.